Celebrating 20 Years and Our 2026 Award Winners
For 20 years, at Hotel Group has been welcoming guests to the Whitsundays, Magnetic Island, and beyond creating stays filled with warmth, connection, and unforgettable moments.
As we mark 20 years of hospitality excellence, these achievements highlight the consistency and care that define every one of our stays.
Award‑Winning Stays in 2026
This year, Grand Mercure Apartments Magnetic Island and The Sebel Whitsundays have been recognised in the Top 10% of Hotels Worldwide in the 2026 Tripadvisor Travelers’ Choice Awards.
A true reflection of the experiences, service, and hospitality our teams deliver every day.
Best of Queensland Experiences 2026
We’re also thrilled to announce that seven of our properties have been named 2026 Best of Queensland Experiences, celebrating operators who consistently deliver exceptional, transformative guest stays:
at Beach Court Holiday Villas
at Boathaven Bay Holiday Apartments
at Marina Shores
at Waterfront Whitsunday Retreat
at Water’s Edge Resort
Heart Hotel and Gallery Whitsundays
Grand Mercure Apartments Magnetic Island
These awards recognise operators who bring the Queensland story to life through genuine hospitality, memorable moments, and a deep connection to place.
Heart Hotel and Gallery Whitsundays Shines on Booking.com
Adding to the celebrations, Heart Hotel & Gallery Whitsundays has earned a 2026 Traveller Review Award on Booking.com, reflecting exceptional guest satisfaction and consistently high review scores.
20 Years of Hospitality Excellence
As we celebrate two decades of at Hotel Group, these awards feel especially meaningful. They honour not just our properties, but the people behind them — the teams who greet every guest with warmth, the communities that make our destinations special, and the travellers who choose to stay with us year after year.
Your stories, your reviews, your moments, they’re the reason we continue to grow, evolve, and strive for excellence.
Experience Award‑Winning Hospitality
Whether you’re dreaming of a boutique escape, a coastal retreat, or a luxury island stay, our award‑winning properties are ready to welcome you.
Book your next stay and discover why, after 20 years, excellence still meets experience at every turn.
