at Boathaven Bay Holiday Apartments FAQ
Frequently Asked Questions
Yes, we do offer complimentary parking, however, parking bays are limited. This is a self-parking service.
Yes, complimentary Wi-Fi is available throughout the property for guests convenience.
Check-in is from 2pm
Check-out is at 10am
Early check-in and late check-out are available at an additional cost. Contact reception to arrange this request.
For departures prior to 9:00am, please contact reception the day prior to your departure so we can advise you where to return the apartment key and also settle any outstanding accounts.
Monday to Sunday: 9am to 5pm, Public Holidays: 9am to 2pm
If you are arriving outside of our reception hours, please contact reception on the day of arrival so we can inform you on our after hours procedure.
Our apartments are fully self‑contained for your convenience. On arrival, we provide a starter pack with tea, coffee, milk, toiletries, and fresh linen. Daily housekeeping is not included, so please bring any additional personal items you may need.
Yes, pool and beach towels can be hired from reception for $5 for your entire stay.
Flexible cancellation options are available depending on your booking channel. Please check your confirmation or contact us directly for details
No Shows will result in full accommodation amount being charged to the credit card.
A $200 pre‑authorisation is held until check‑out as security against damage or unpaid accounts.
This is standard practice across hotels.
Yes, we do offer airport transfers. Please refer to our Travelling to Airlie Beach section for more information and to book your airport transfers.
For your convenience, transfer costs are added to your hotel room account.
at Boathaven Bay Holiday Apartments are located at 440 Shute Harbour Road, Airlie Beach.
Just 700 metres from Airlie Beach’s restaurants, cafés, boutiques, markets, and the famous lagoon, with the Coral Sea right at your doorstep.
See our Contact Us page for more on how to get to our hotel.
Our website features a detailed Accessibility section with a virtual tour, audio guide, visual story, and sensory guide to help guests plan with confidence. You can explore these resources under our Hotel information on Accessibility
Yes, our friendly team at Boathaven Bay Holiday Apartments can assist with booking Whitsundays day trips, Great Barrier Reef tours, and local experiences. For added convenience, you can also browse and book online here: Whitsunday Tours
Yes, at Boathaven Bay Holiday Apartments we provide a detailed digital compendium with everything you need to plan your stay, from apartment facilities and local dining to Whitsundays tours and transport options. You can view it online here: