at Waterfront Whitsunday Retreat FAQ

Yes, we do offer complimentary parking, however, parking bays are limited. This is a self-parking service.

Yes, complimentary WIFI is available to all guests.

Check-in is from 2pm
Check-out is at 11am

Early check-in and late check-out are available at an additional cost. Contact reception to arrange this request.

Monday to Sunday: 9am to 5pm.

Please contact reception on the day of arrival should you be arriving outside these hours so we can inform you on our after hours procedure.

Yes, rooms are serviced daily.

Yes, Guests enjoy a deep-water climate-controlled horizon pool, heated in winter and cooled in summer for year round comfort.

Pool and beach towels are available for guest use.

For full cancellation terms, refer to your booking confirmation or contact the property.

No‑shows incur the full accommodation charge to the credit card on file.

It is common practice for hotels in any country to ask for credit card details at check in as security against damage / unpaid accounts, a $200 pre authorisation is held until check out.

Yes. The retreat is strictly 18+, offering a peaceful, adults‑only environment ideal for couples and guests seeking privacy and relaxation.

Yes, transfers can be arranged. Please refer to our Travelling to Airlie Beach section on the website for details and booking options.

We are located at 438 Shute Harbour Road Airlie Beach, Whitsundays. Please see our Contact Us page for more on how to get to our hotel.

Our website features a detailed Accessibility section with a virtual tour, audio guide, visual story, and sensory guide to help guests plan with confidence. You can explore these resources under our Hotel Accessibility