Mantra Nelson Bay is committed to providing an inclusive and welcoming environment for guests of all abilities. Accessibility considerations include:

Physical Access

• Accessible parking is available close to key entry points.
• Ground‑level and lift‑accessible apartments support guests with mobility needs.
• Wide walkways and step‑free access are provided throughout major circulation areas.
• Assistance animals are welcomed in accordance with Australian legislation.

Information Access

• Pre‑arrival communication includes clear information about room layouts, access points and mobility considerations.
• Staff are trained to provide verbal explanations and support for guests who require additional assistance.

Staff Training & Awareness

Team members receive training on:

• Providing appropriate customer service to guests with diverse needs
• Understanding accessible facilities and room types
• Supporting guests travelling with assistance animals
• Responding to accessibility‑related enquiries with accuracy and empathy