Heart Hotel and Gallery Whitsundays FAQ

No free parking available on-site. Lagoon parking is available at your own cost.

Yes, WIFI is complimentary.

Check-in is from 2pm
Check-out is at 10am

Check in time is 2pm. After 8pm, all keys and welcome letters are located at the Deck Restaurant until 9:00 PM. Check in after 9pm is not possible.

Check out time is 10am on the day of departure please drop keys in the key drop box located on the desk at Reception.

Monday to Sunday: 8am to 8pm

Check in time is 2pm. After 8pm, all keys and welcome letters are located at the Deck Restaurant until 9pm. Check in after 9pm is not possible.

If you are arriving outside of our reception hours, please contact reception on the day of arrival so we can inform you on our after hours procedure.

Phone Number: 1300 847 244

There is no on-site manager. For assistance afterhours, please phone the number above for after hour assistance.

Please note:

• The lobby front door automatically locks at 8.00pm. Please ensure you have your room key to access the hotel between 8.00pm and 8.00am.

No, the lobby front door automatically locks at 8.00pm. Please ensure you have your room key to access the hotel between 8.00pm and 8.00am.

Yes, daily service is provided for all rooms.

Pool / Beach towels are complimentary and available from reception.

Refer to your booking confirmation.

No Shows will result in full accommodation amount being charged to the credit card.

It is common practice for hotels in any country to ask for credit card details at check in as security against damage / unpaid accounts, a $200 pre authorisation is held until check out.

Yes, refer to our Travelling to Airlie Beach section for more information and to book your transfers.

See our Contact Us page for  more on how to get to our hotel.