Administration Support & Guest Feedback
Airlie Beach, The Whitsundays
Full Time | Airlie Beach
at Hotel Group is seeking a motivated, well‑presented and energetic team member who genuinely enjoys delivering great service with a smile, to join us in a Full‑Time Administration Support & Guest Feedback role. Only short listed candidates will be contacted, local resident highly regarded.
Duties and responsibilities:
The Administration Support & Guest Feedback role is responsible for supporting the administrative workload of at Hotel Group, with a strong focus on managing guest feedback, online reviews, and guest communication across the group.
This role is responsible for handling phone and email enquiries and bookings for at Hotel Group & Whitsunday Transport, including transport bookings, guest enquiries, and general administration duties.
This position provides administrative and guest services support to the at Hotel Group management teams outlined below plus Guest Service Agent Support for our smaller properties such as at Beach Court Holiday Villas.
The successful candidate will have:
- Previous experience in a customer service or hospitality role is desirable, but not essential
- Excellent communication and interpersonal skills
- A positive and proactive attitude with a passion for providing exceptional service
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Availability to work on a flexible roster, including weekends and public holidays
- A professional appearance and a friendly demeanour.