Why Choose at Hotel Group?
Joining at Hotel Group means stepping into a network built on trust, performance and a shared pursuit of sensational returns.
Investment Confidence
- Secure, long-term management of your asset
- Proven performance across diverse markets
- Strong occupancy potential driven by strategic revenue management.
Professional Operations
- Trusted branding with a reputation for excellence
- Experienced on-site teams handling reception, housekeeping, and maintenance
- Professional guest service teams committed to flawless, end-to-end guest care.
Hassle-Free Ownership
- No maintenance coordination responsibilities for owners
- Streamlined accounting and transparent financial reporting
- Regular performance updates and open communication.
Personalised Guest Experience
- In-person check-in and tailored concierge-style service
- Tour bookings, local recommendations, and curated experiences
- Strong guest relationships that drive repeat visitation.
Marketing Power & Industry Reach
- Global multi-channel exposure: digital, print, social, and trade
- Representation at international and domestic tourism events
- Strategic partnerships with Tourism Australia, Tourism Events Queensland, airlines, and influencers
- Membership with key tourism bodies for credibility and visibility.
Network Advantage
- Group promotions that amplify exposure and drive bookings
- Shared standards of excellence across all locations
- A reputation that attracts discerning guests and loyal repeat visitors
- Preferred Pricing with local suppliers
- Owner preferred accommodation rates across at Hotel Group properties.
Membership & Strategic Partnerships
at Hotel Group’s commitment to excellence extends beyond our properties, it’s reflected in the company we keep. We proudly align with leading industry bodies, tourism authorities, and accreditation programs that share our values of quality, innovation, and guest-centric service.
These partnerships aren’t just symbolic they’re strategic. They provide our member properties with:
- Credibility and trust through recognised standards and certifications
- Access to insights that shape industry trends and elevate operational excellence
- Visibility and reach through joint marketing, awards programs, and destination campaigns
- Advocacy and support in shaping the future of tourism and hospitality.
Awards & Recognition
Being part of at Hotel Group means joining a collective that’s committed to excellence. at Hotel Group is always:
- Elevating guest experiences
- Championing regional tourism
- Setting new benchmarks in hospitality.
“An offsite agent manages from a distance. We live and breathe your investment, on-site, in real time, with eyes on every detail. That’s the difference between oversight and ownership.” Jeff Aquilina, Managing Director at Hotel Group
To list your property with us please complete your details below. We will be in touch shortly and look forward to being of service.
"*" indicates required fields
Yes at Hotel Group specialising in holiday lett accommodation including self contained apartments, hotels and resorts in:
Airlie Beach, The Whitsundays, Queensland
Magnetic Island, Townsville, North Queensland
Nelson Bay, Port Stephens, New South Wales.
at Hotel Group provides true hospitality, not just holiday‑letting administration. Guests receive the same level of care they’d expect from a boutique hotel, and that translates directly into better reviews, stronger repeat business, and higher revenue for owners.
We offer:
- Personal meet‑and‑greet on arrival
Guests are welcomed by a real person, not a lockbox. We walk them through the property, answer questions, and set the tone for a great stay. - On‑site support and presence
Our team is based locally onsite at the hotel and available throughout the guest journey. Independent operators often work remotely or off‑site, which can delay support. - Real humans answering the phone
No call centres. No unanswered messages. Guests speak directly with our team, which builds trust and resolves issues quickly. - After‑hours messaging and emergency assistance
If a guest accidentally locks themselves out, has a late‑night question, or needs urgent help, we’re available. This level of responsiveness is rare among independent managers. - A customer‑first culture
Every touchpoint, from booking to checkout, is designed to feel warm, seamless, and professional. Happy guests leave glowing reviews, and glowing reviews drive more bookings. This is the kind of service that sets your property apart and protects your investment. It’s also something independent operators simply can’t match at scale.
at Hotel Group combines boutique hospitality care with large‑scale distribution power. Independent operators typically rely on a single website or limited marketing channels, whereas we connect your property to Airbnb, Booking.com, Expedia, and other major global platforms, plus exclusive campaigns with airline and travel partners such as Qantas, Jetstart, Helloworld and Flight Centre.
This means more visibility, more bookings, and stronger year‑round occupancy.
Managing a holiday home yourself (or through a small operator) often means:
- Limited marketing reach
- Inconsistent pricing strategies
- No access to airline or wholesale travel campaigns
- Higher vacancy risk
- You handling guest issues, cleaning, maintenance, and compliance.
at Hotel Group removes all of that stress while maximising your revenue through professional systems, dynamic pricing, and a full-service operations team.
We use:
- Dynamic pricing technology aligned with market demand
- Multi‑channel distribution across global OTAs
- Direct booking campaigns through our hotel group network
- Partnership promotions with airlines and travel retailers
- Professional photography and listing optimisation
Independent operators rarely have access to this level of data, technology, or marketing reach.
Not at all. Your property is treated as a standalone, premium holiday lett.
You benefit from the strength of a hotel group without being diluted by it
Yes — 100%.
We manage:
- Enquiries
- Check‑ins
- Guest support
- Housekeeping
- Maintenance coordination
- Emergency issues
Independent operators often rely on limited staff or owner involvement, which can impact guest experience and reviews.
We provide:
- Scheduled housekeeping
- Professional linen services
- Regular inspections
- Maintenance reporting
- Preferred trade rates
This level of operational consistency is difficult for independent managers to match.
Our fee structure is transparent, aligned with performance, and designed to maximise your return. Instead of focusing on a percentage in isolation, we focus on what truly matters: how much money lands in your bank account each month.
Here’s what sets us apart:
We have a full‑time revenue manager whose sole job is to:
- Monitor market demand in real time
- Adjusting nightly rates dynamically
- Respond to events, weather, flight patterns, and booking trends
- Optimise your listing across Airbnb, Booking.com, Expedia and our direct channels
Independent operators rarely have this level of expertise or technology, which means they often leave money on the table.
Higher occupancy + higher nightly rates = higher owner income
Most owners discover that if they holiday lett with at Hotel Group the actual income they receive is significantly higher than with smaller holiday lett operators.
Our incentives are perfectly aligned with yours
We only succeed when you succeed.
The more we earn, the more you earn., and that alignment drives every decision we make.
Don’t compare percentages! Compare outcomes!
- A lower fee doesn’t mean better value.
- A lower fee with lower occupancy and lower nightly rates is still less money in your pocket.
Our owners consistently tell us that partnering with at Hotel Group delivers:
- Stronger year‑round performance
- Better guest reviews
- Higher repeat bookings
- More predictable income
- Less stress and zero owner involvement
That’s the real measure of value.
Absolutely. You choose when you want to stay, and we handle the rest.